Operations Support Systems (OSS) is a suite of software designed specifically to manage a large network infrastructure, connecting individual sub-systems. OSS supports processes such as management, inventory, engineering, planning, billing and repair functions for telecom service provider’s networks.
A complementary term Business Support Systems (BSS) typically refers to ‘business systems’ dealing with customers supporting processes such as taking orders, processing bills and collecting payments.
OSS and BSS systems together are often abbreviated as OSS/BSS. Component-based OSS/BSS solutions improve the management of service planning, deployment and operations in a multi-service, multi-vendor, multi-technology environment.
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